This policy explains how XCMG collects and uses business contact information submitted through the website, including excavator quotes, parts requests and field-service dispatch forms.
We typically collect company name, country or site location, email, phone, equipment class, project type and free-text messages. Technical logs may include IP address, browser type and pages visited to keep the site secure and measurable.
Inquiry data is used to route quotes, share specifications, schedule service and improve product documentation. We do not sell personal data. Authorized dealers and logistics partners receive only the fields needed to fulfill your request.
Business inquiry records are retained for the period required to complete the commercial discussion and meet accounting or warranty obligations, then archived or deleted according to regional policy.
You may request access, correction or deletion of inquiry records by contacting [email protected]. Marketing mailing list preferences can be updated through the same channel. Mandatory warranty or legal records may be retained where the law requires.
We apply administrative and technical controls appropriate for B2B inquiry systems. No transmission method is perfectly secure; please avoid sending unnecessary personal data unrelated to the equipment request.
Questions about privacy practices can be sent through the contact page.