24/7 Field Service · +1 866 926 4487 · [email protected]
Region: US EU MEA APAC EN
Dispatch & quote desk

Contact XCMG for Excavator Quotes, Parts Routing and Field Dispatch

Share equipment class, site country and duty cycle. The desk routes crawler excavator, crane, loader and parts requests to engineering or the nearest regional hub — built for fleet managers who need a usable next step, not a generic autoresponse.

XCMG regional parts hub and dealer map illustration

Map your nearest service corridor

187 countries served through dealer and parts networks. Tell us the site city and we will confirm hub distance, typical undercarriage kit lead time and FSE coverage for your equipment class.

  • HQ plant logistics: Xuzhou manufacturing corridor
  • Global dispatch: +1 866 926 4487
  • Engineering desk: [email protected]
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Field-service Hotline

24/7 dispatch for contracted quarry, highway and bridge sites with MTTR targets tied to urgency.

+1 866 926 4487
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Engineering Team

Spec PDFs, boom load charts, hydraulic SOPs and Tier 4 Final documentation — reply within one business day.

[email protected]
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Spare Parts Hub

28 regional warehouses stocking undercarriage, hydraulic, attachment and filter kits for excavators and cranes.

[email protected]

Plant address

Industrial Equipment Avenue, Xuzhou Manufacturing Zone — visitor access by appointment for factory acceptance reviews.

Operating hours

Mon–Fri 06:00–22:00 local dispatch · Sat 08:00–16:00 · Emergency FSE line 24/7 for contracted fleets.

Social / updates

Jobsite bulletins and service advisories via the contact form mailing list — no consumer social promotions.

Two-column quote form

Send Specs to Our Field Team

The fastest replies include company, country, excavator or crane class, operating weight target, digging depth or lifting capacity need and whether Tier 4 Final documentation is required. Attachments can follow by email after the first request is logged.